We hope you are happy with your purchase.
Should you wish to return an item bought from us, we will be happy to refund or exchange a product provided it is in fully resalable condition.
Returns or exchanges mut be made within 14 days of receiving your items.
If we find a product has not been returned to us in a fully resalable condition, we reserve the right to refuse a refund on the item. To ensure the item is resalable please return complete, in a clean unused condition, in its original packaging and with all labels still attached.
To enable us to handle your return as quickly as possible, please follow the instructions below:
Returning a Product
Return the item/s with a print out of the order confirmation email (or send us a note including your order number) including a reason for return. Please include your email address and contact number.
Wrap the item/s securely and address it to the following:
Recognition Express Mid Surrey
11 Challoners Close East Molesey Surrey KT8 0DW
When you are at the Post Office, we recommend the following procedure:
For returning goods use a trackable service and obtain a validated proof of posting certificate from your Post Office. Keep the receipt in a safe place as we do not compensate for returned parcels lost or damaged in transit. If items are lost or damaged in transit, as the sender it is your responsibility to claim compensation from the carrier – this is why we strongly recommend you use an insured delivery service. Please note we can not refund the shipping costs unless the goods are fautly.
We will notify you by email when we have processed your return and refunded your money. This may take up to 30 days from receipt of the returned item.
If you haven’t submitted an order, you may clear the items from your shopping basket at any time by changing the quantity to zero or by clicking on the delete item link.
If you have submitted an order and received your confirmation email, you can still cancel your order provided it has not entered the dispatch process. Please reply to the confirmation email as soon as possible and mark it “URGENT CANCELLATION” in the subject line. Please ensure you list your name, invoice address, postcode and order number in the email.
If you wish to cancel your order after the items have been despatched, you will need to wait until you receive the product and then follow our Returns procedure above.
If anything is not right with your product, please call us on 0208 224 0455 between 9-5.30 Monday to Friday, except bank holidays or email firstname.lastname@example.org. We will aim to resolve the matter to your complete satisfaction.
For full information and legal details please see the Terms and Conditions page.